Refund & Returns Policy

At Universal Vehicle Sales, Inc., customer satisfaction and transparency are important to us. We want our customers to have confidence when purchasing a vehicle, including customers who purchase remotely and have their vehicle shipped to them.

5-Day Inspection & Money-Back Guarantee

Eligible vehicle purchases are covered by a 5-Day Inspection Period and 5-Day Money-Back Guarantee. The inspection period begins on the date the vehicle is delivered to and received by the customer.

Customers have five (5) calendar days following delivery to inspect the vehicle and confirm that its condition, equipment, and material characteristics are consistent with the vehicle as advertised and represented at the time of sale.

Vehicle Inspection

During the 5-Day Inspection Period, customers are encouraged to thoroughly inspect the vehicle. The customer may also choose to have the vehicle inspected by an independent qualified mechanic or automotive service facility.

The inspection should be completed within the five-day period. Customers should notify Universal Vehicle Sales, Inc. promptly if an inspection identifies a material discrepancy between the vehicle’s actual condition and the condition or specifications represented in the vehicle advertisement or sales documentation.

Vehicle Not as Advertised

If, during the 5-Day Inspection Period, the vehicle is determined to be materially different from its advertised or represented condition, the customer may request a return under this policy.

Upon confirmation that the vehicle materially differs from its advertised or represented condition, the customer will be entitled to a full refund of the eligible vehicle purchase amount, subject to the terms and return procedures described in this policy.

Requesting a Return

Any request for a return under the 5-Day Money-Back Guarantee must be submitted to Universal Vehicle Sales, Inc. within five (5) calendar days of the customer’s receipt of the vehicle.

Customers requesting a return should contact us immediately at (918) 503-1621 and provide the vehicle information, purchase information, reason for the return, and any relevant inspection documentation, photographs, or supporting information.

Our team will review the request and provide instructions regarding the return and transportation of the vehicle. Customers should not arrange or initiate a vehicle return without first contacting Universal Vehicle Sales, Inc.

Vehicle Condition During Inspection Period

The vehicle must be maintained in substantially the same condition in which it was delivered, except for reasonable use necessary for inspection and evaluation.

Damage resulting from an accident, collision, misuse, abuse, modification, neglect, or other events occurring after delivery may affect eligibility under the 5-Day Money-Back Guarantee.

Refund Processing

Once an eligible returned vehicle has been received and the return has been verified in accordance with this policy, Universal Vehicle Sales, Inc. will process the applicable refund.

Approved refunds will be returned through an appropriate payment method. Processing and posting times may vary depending on the customer’s bank, financial institution, payment method, and other parties involved in the original transaction.

Nationwide Purchases & Vehicle Shipping

Universal Vehicle Sales, Inc. serves both local and out-of-state customers and can coordinate vehicle transportation throughout the United States.

The 5-Day Inspection Period for a vehicle delivered to a customer begins when the customer receives the vehicle, rather than when the vehicle leaves our dealership.

Shipping arrangements, return transportation, and responsibility for transportation expenses will be handled according to the circumstances of the return and the applicable purchase and transportation agreements.

Policy Limitations

This policy applies to eligible vehicle purchases from Universal Vehicle Sales, Inc. Any additional terms contained in the applicable purchase agreement, sales documents, warranty documents, financing documents, or other written agreements remain applicable.

Nothing in this policy is intended to limit any rights or remedies available to a customer under applicable law.

Questions or Return Requests

If you have questions regarding the 5-Day Inspection Period, 5-Day Money-Back Guarantee, or a vehicle return, please contact us:

Universal Vehicle Sales, Inc.
5315 E. 11th Street
Tulsa, OK 74112
Phone: (918) 503-1621